Exchange and Return Policies
OUR GREATEST COMMITMENT IS TO YOUR COMPLETE SATISFACTION. If you chose your product from our online store but discovered a manufacturing defect upon receiving it, or if you are simply unsatisfied with the product you purchased, we guarantee your right to an exchange or return.
Please note that the first step for an exchange or return is to contact our Customer Service Center via email: suporte@trendgstore.com.
Our team will instruct you on how to proceed with the exchange or return of the product.
Once we receive the package, we will conduct an analysis to confirm that it meets the return conditions. After confirmation, our Customer Service Team will contact you, and you may choose between the following options:
- Exchange it for any other product available in our stock.
- Receive a refund for the amount spent on the products.
The cost of shipping the product for exchange is the responsibility of the buyer.